17th Edition, Thursday - June 24, 2010

The purpose of this publication is to spread the GOOD NEWS that happens everyday here at Northwest Cascade. We receive many letters and phone calls from our customers who take the time to tell us about an individual who has exceeded their expectations. Plus, this is an opportunity for managers to talk about the GOOD NEWS that is happening in their Profit Center (PC'S). If you want to add your personal e-mail address to the mailing list or wanting to spread GOOD NEWS contact mailto:bobbie@nwcascade.com


HONEY BUCKET SLAM DUNKS A BIG EVENT

By Ron Inman

Sasquatch Festival is held Memorial day weekend each year at the Gorge Amphitheater in George, Washington.

It continues to grow each year and was a three day sellout of 25,000 people. About 20,000 of them camp out in the Gorge Campground and the Wildhorse Campground. We provide the portable sanitation for all of this.

The total pieces of sanitation equipment in around 750 pieces.

We did almost 4,000 services in 4 days, plus pumped out all of them after the people left.

We pumped 56,000 gallons of shower water.

The event totaled out at 95,000 revenue.

Working around the clock in shifts, with a little time to eat and sleep, the crew did an outstanding job and the customer is extremely satisfied with our performance.

Here are the people that were on the crew for this event, the biggest event by revenue that we will do this year.

  • John McVay
  • Mickie Seager
  • Ron Inman
  • Cody Shaw
  • Tara Buvel
  • Tom Rhinehart
  • Jay Stevenson
  • Mike Sparks
  • Nathan McDaniel
  • Jordon Davis
  • Dan Wolfe
  • Jeremia Gergis
  • Jasper Wilson
  • Clinton Smith
  • Todd Bruno
  • Amadar De Leon

 Thank you ALL for a job well done!

Ron Inman

Sasquatch Crew breaking for a meal


Garbage at Event


You can now find HONEY BUCKET

on facebook

Social networking has become a major tool for many orgainzations to communicate about their products or services. Honey Bucket has created a facebook page to reach out to our fans and customers. We are letting people know of upcoming events and at times offer tickets to concerts at the Gorge. It has also motivated people to create videos that are quite ingenious and entertaining. Plus it gives our customers and event attendees a chance to voice their opinions. Check it out, you will enjoy what you see and read.


We have over 390 fans who like what we are doing. You can go to Honey Bucket website and click on the facebook logo or go to facebook and type in Honey Bucket.


Whatever you do have FUN!

Thanks to the contributors who are keeping it up to date.

THINK SMART AND DRIVE AND WORK SAFE!

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16th Edition, Wednesday - May 24, 2010

The purpose of this publication is to spread the GOOD NEWS that happens everyday here at Northwest Cascade. We receive many letters and phone calls from our customers who take the time to tell us about an individual who has exceeded their expectations. Plus, this is an opportunity for managers to talk about the GOOD NEWS that is happening in their Profit Center (PC'S). If you want to add your personal e-mail address to the mailing list or wanting to spread GOOD NEWS contact mailto:bobbie@nwcascade.com


COMPANY WIDE SAFETY PROGRAM

As part of our newly implemented company-wide safety program, I want to recognize our 3 "Top Performers" for Northwest Cascade for Q1 2010.  This quarterly award recognizes superior performance in safety, production and attitude.  The criteria for nomination includes:

  • No personal injuries in the past 12 months
  • No at-fault accidents in the past 12 months
  • Is a role model to others in using the Ladder of Accountability
  • Consistent production goals and results
  • Demonstrates a positive, can do attitude
  • Is a role model to others in external & internal customer service
  • Demonstrates ownership and commitment to improving our safety results
  • Represents our company in a positive and professional manner
  • Demonstrates care for company equipment and vehicles

The review board met this morning and discussed all of the nominees.  And, the winners are...

  • Brian Robinson PC-50
  • Jeremy Comer PC-55
  • Randy Miller PC-4

 Each of this quarter's winners have demonstrated, through their dedication and actions, their personal commitment to excellence.  Congratulations to each of them!!  Take the time to get to know these three individuals.  They are outstanding examples to all of us as to "what right looks like".  Along with the public recognition, each award recipient will receive a paid day off.

Thank you for your continued support,

Marty Diklich

Mark Perry (left) Brian Robinson (right)


Marty Diklich (left) Jeremy Comer (right)


Randy Miller PC-4 a deserving receipient


Congratulations WINNERS!

Enjoy your DAY OFF

THINK SMART AND DRIVE AND WORK SAFE!

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15th Edition, Wednesday - March 24, 2010

The purpose of this publication is to spread the GOOD NEWS that happens everyday here at Northwest Cascade. We receive many letters and phone calls from our customers who take the time to tell us about an individual who has exceeded their expectations. Plus, this is an opportunity for managers to talk about the GOOD NEWS that is happening in their Profit Center (PC'S). If you want to add your personal e-mail address to the mailing list or wanting to spread GOOD NEWS contact mailto:bobbie@nwcascade.com


Own the Outcome

Build Community

Do Different!

"If it is to be, it is up to me. I will do it!"

ATTA BOY!

This note was sent from a customer recognizing Derek Hagen of Honey Bucket who works North for PC-55. Great Job!

Derek Hagen


Dear Sir,

I am writing to congratulate your organization for its excellent service and quality.  I am only an individual customer using one free standing unit and a bi-monthly pump off of my trailer (where my wife and I are living while we build our house)….hardly a blip on your sales totals. However, I have been using your services for three years.  I have just recent discontinued the service, only because my septic system is finally up and operating

I am a retired executive from Praxair, Inc., which is a multinational manufacturer and distributor of industrial gases.  So I understand how difficult it is to distribute services by truck to all kind of places, and to have drivers (the main customer interface) that represent your company well, while maintaining good relationships with their customers.  I believe your company is doing an excellent job.

For all three years, Derek Hagen, has been my Territory Manager.  Although there were only a few problems, he was there every time, on the spot, to help solve them.  He always answered his phone or called back in short order.

I can’t remember all the men who have provided service to us, but the two most recent are Nelson and Ellodan (who I understand has left the company).  But every one of them (and I expect Derek knows all of them) represented your company in a first class way.

The only way I know to achieve such outstanding performance in such a tough service business is through top shelf people management and an excellent training program.  I believe you must have both.  I would be proud to work for a company like yours. (but first I need to finish my house for my wife and that’s going to take a while).

I give my thanks and commendation to Honey Bucket and especially to Derek Hagen, and all the drivers who have serviced my home.

 Sincerely,

 Michael A. Miller (Mike)


Utah PC-57

Trevor Inman wanted to report, they are ahead of plan in units and services by 10%. He said they are still growing in a shrinking economy.

They're looking forward to the coming months.


PC-56 - This note was sent to Terry Nelson from a customer who puts on Antique and Collectable Shows.


"TREAT US AS IF WE WERE A BIG ACCOUNT"


Hi Terry,

I want to thank you for coming to my rescue by coming out to deliver on Friday. Our next show is July 9-11. This is our big one and we'll need exactly what we ordered last year. If you want a copy of the order and map for locations, I'm happy to send them to you.

 

Weirdly (or maybe not), we lost all the toilet paper out of the Portland Meadows units within hours of putting them out. We blame transients. Is there a way to lock those paper products in? If not, I'll just stock up and bring my own to replace what is stolen.

But again, I thank you for your excellent service, especially considering that we're not a real big customer. You treat us as if we are.

 

Thanks,

Christine Palmer

FLOHAWKS - According to Bob Howard we had several successes over the past few months. We recieved a contract from Thurston County for cleaning their storm water drains. We got a contract for the digester cleaning at Solo Point for Fort Lewis where we beat out 12 other bidders. We also landed a contract with Olympia Municipality to clean their step system.

We just completed two digestor cleanings for the City of Puayallup and we finished up the third Tacoma digester job.

Great Job!

CONSTRUCTION - PC-34 Continues to bid public, private work and keeping their crews running. They just completed Carriage Square in Kent, WA where they were installing a new above ground fire double check detector for a fire suppression system. They're finishing up a job in Fife at Mitzel restaurant installing a grease interceptor.

Ben Coe Properties has a plat with 25 lots in Rainier, Washington where we are putting in the sewer system. We are a third of a way complete.

We are headed back east to Virginia to do a septic system upgrade at the historical Mabry Mills.

PC-21 - We are ramping up to begin the I-90 Hyak project of the realignment of Snoqualmie pass. This is projected to keep our crews busy through our fiscal year. We are finishing up jobs and starting jobs in California as well.

We completed the I-80 Roseville project where we put in Tiebacks. We are starting a project with the Bart/Daly City where they are doing a seismic retrofit. Our scope of work is micropiles.

PC-1 We have a crew working at Lakewood in Phase I of the project putting in a sidewalk, installing a pump station and paving. Phase II is also started where we are installing a force main with two crews. Both Phases should be done in June.

We are making good progress with a few challenges at the North Bend job with 6 crews installing 12 miles of sewer pipe.

All the construction division are bidding like crazy on private and public jobs.

Keep it up guys.

SAFETY - There have been no vehicle accidents or personal injuries recorded in the last 60 days with exception of PC-5. All PCs were safe in the month of februrary. GREAT JOB!

Thanks to everyone reporting on the GOOD NEWS!

THINK SMART AND DRIVE AND WORK SAFE!

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14th Edition, Wednesday - December 30, 2009

The purpose of this publication is to spread the GOOD NEWS that happens everyday here at Northwest Cascade. We receive many letters and phone calls from our customers who take the time to tell us about an individual who has exceeded their expectations. Plus, this is an opportunity for managers to talk about the GOOD NEWS that is happening in their Profit Center (PC'S). If you want to add your personal e-mail address to the mailing list or wanting to spread GOOD NEWS contact mailto:bobbie@nwcascade.com


Northwest Cascade would like to wish you a safe and happy HOLIDAYS!

We had a fun family “Christmas Party” thanks to Greg Potts leading the crew of Leanne Russell, Teresa Parker, Roseanna Tang, Maria Mudge, and Melinda Wells. They did an incredible job at creating the FUN. It was one of the best ever. Also thanks to Ron, Leon Inman and Lamaar Imel, Rita Henry and Debbie Duran, Tom Skolrud, Mike Baxter, Tim Petersen and Melinda Wells for helping with the cooking.

Mike Baxter was a great Santa. We all appreciated his laughter and being there for all our kids.

Our planning meetings went well and action plans have been set. We are now preparing for the All PC Planning Meeting to be held in January. We look forward to those attending and their participation in setting goals for this year and the years to come.

By the way we some pictures, from the Honey Bucket Planning meeting, that you will find quite funny. Angie Perry helped put together a “Pie Eating” contest that included a representative from each PC and managers. Matt Smith from PC-5, a Route Supervisor was the winner.

Click on the images below to see the entire photo album!

Again best wishes to all ... We look forward to spreading the Good News in 2010.

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13th Edition, Monday September 21, 2009

The purpose of this publication is to spread the GOOD NEWS that happens everyday here at Northwest Cascade. We receive many letters and phone calls from our customers who take the time to tell us about an individual who has exceeded their expectations. Plus, this is an opportunity for managers to talk about the GOOD NEWS that is happening in their Profit Center (PC'S). If you want to add your personal e-mail address to the mailing list or wanting to spread GOOD NEWS contact mailto:bobbie@nwcascade.com


GOOD FEEDBACK

Messages sent to our HB Event Coordinators and Managers

A NOTE FROM TYEE DISTRICT OFFICE IN NORTHERN SNOHOMISH COUNTY-Hillary Black -Ward Senior District Executive

Hi Luann Mickelson (Event Coordinator) - First let me thank you for your company's outstanding service and flexibility in serving our Day Camp requests with all of their idiosyncrasies etc.

Despite a former conversation with our accountant Gloria in which she indicated that you required a new PO number for each locaton - I have cleared it with her that all of our orders may be added into the initial number that you have- that was an internal misunderstanding and Gloria and I apologize for the confusion and for your inconvenience.

Once again thank you for your outstanding support and service this year- It has been a pleasure working with you and we will definitely be returning to your company next year to fill our Day Camp needs. Thank you Luann.

UTAH CONNECTION

Teri Torey recieved a call from Guymon Properties calling to state that he had seen our toilets down town for the "Tour of Utah", and they were the cleanest/nicest units he has seen, so he wated to use us on one of his sites. - Way to go TEAM!

LAKE WASHINGTON YOUTH SOCCER

Dave Haldaman our contact at the Youth Soccer field, stopped our route supervisor Jeremy Comer and express his gratitude for excellent service from start to finish on his event --Well done everyone. -- Candy Dysart

SOUND TRANSIT - SEATTLE

Sarah Anderson our contact said her company Workshop and the folks from Sound Transit were extremely happy with Honey Bucket. She said the folks from Sound Transit raved about how clean the restrooms were. They said they had people at each station, and those folks said they would go home, come back, and the restrooms were sparkling clean, ready for another day use. She said they did not have to call us with any problems, and they are very happy with our products and services, and thanked me again for our help on their Lightrail Launch. -- Paul Combs - Special Event Coordinator

TASTE OF EDMONDS - note to Luann Mikelson Event Coordinator

Wanted to let you know that everything went great this year and the support we got was supper. I know that Marshall was there a number of times checking on us, and the service guys were in very earl as I never once saw them during the event, but know everything had been cleaned and serviced each day.

Please let their managers know how much we appreciate the servcice they provide and the great job they do at our event. This kind of support just makes my role easier and I don't even have to think about it, as I know the Marshall and the crew will make it happen.

Getting the higgy in on Wednesday and a few units also helped.

Ed Shields - Taste of Edmonds.


An Appreciative Virginian - He's now our designated Honey Bucket

Number 1# Fan in Virginia


Jeff Kumper a concert goer from Viginia was impressed with our services at the Gorge Labor Day weekend, he had to buy a hat to remember us by. He sent this picture with a thumbs up.

Thanks Jeff

EAST COAST PROJECT

Crew putting lid on tank- Crew consisting of Matt Kempf, Nathan Bennett, Scott Potter, and Ricky Haulet

PC-34 and more specifically, Anish Jantrania has been successful in getting work in Charles City County, Virginia. We are putting in a low pressure sewer system to accomodate 25 existing homes which were previously on individual septic systems. Which were very creative. Tom could attest to.

Tom Rogers is heading up the crew. They started in the first of August and will be completing the project on time and on budget in just a few weeks. It's been a great experience for our crew working with this small community who are very grateful. Tom said he 's made some friends for life.

Way to go TEAM!


KID GONE WILD

Tom Skolrud's son ejoying himself at this years Shop picnic at Maria Mudge's home.


HARD WORK AT THE BOEING CLASSIC GOLF TOURNAMENT

Ron Inman said it was hard work coordinating the .....I mean,.. all the portable sanitation needs for this three-day golfing event but someone has to do it. Any takers next year?


OUR PEOPLE

One of our newbies in PC-1 Christian Dewey recently got Married to a beautiful young lady inside and out! Kimberly welcome to the Northwest Cascade Family.



You can now scroll down to the last Article if you missed it....Happy Reading and continue to spread the ...GOOD NEWS!

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12th Edition, Monday July 13, 2009

The purpose of this publication is to spread the GOOD NEWS that happens everyday here at Northwest Cascade. We receive many letters and phone calls from our customers who take the time to tell us about an individual who has exceeded their expectations. Plus, this is an opportunity for managers to talk about the GOOD NEWS that is happening in their Profit Center (PC'S). If you want to add your personal e-mail address to the mailing list or wanting to spread GOOD NEWS contact mailto:bobbie@nwcascade.com

HONEY BUCKETS CUSHION CRASH LANDING

Crash Landing of a Cessna 182 into toilets

Article from the Trade Magazine, "Portable Restroom Operator" By Jim Kneiszel

When his sputtering airplane couldn't make it back to the airport for an emergency landing, pilot Clifford Howell inadvertently chose the safest spot in Puyallup, Was., to bring down his Cessna 182.

Just 20 feet short of the property line at the local airport, Thun Field, Howell's plane crashed into a group of ADA-compliiant portable restrooms in the yard of Honey Bucket, a Northwest Cascade company, then flipped on its back into a bark pile used to filter gases from stored septage

By the time Gary Clarke made it from the Honey Bucket office to the back of the yard, Howell was walking away from the wreckage.

"Anywhere else, and he would have hit hard ground or something metal," said Clarke, a superintendent for Flohawks, Northwest Cascade's pumping and drain cleaning division." The ADA units broke his initial crash and then he flippped over into the bark pile.

" Nobody was working in the area where the plane went down," Clarke continued. "Replacing a few toilets is cheap and easy compared to losing a life. Or if he crashed into our fuel island, who knows what could have happened? He chose the best spot.

According to news accounts, Howell took off May 1 and was climbing at 50 feet when the engine quit. He was trying to glide back to the airport, but couldn't make it.

Shortly after the crash, three news helicopters were on the scene and reporters converged on the Honey Bucket property to marvel at Howell's lucky landing. Within hours, the story of how portable restrooms saved the pilot's life made national headlines. News stories made light of portable restrooms cushioning the blow, but local officials weren't joking about the crash.

"If he had made the runway, he would have landed a lot harder than he did but impacting with those (restrooms) and the wood pile," Sgt. Mike Blair of the local sheriff's department told Washington State media. " It probably saved his life, I would think."

Howell, 67, was alone in the plane and sustained only minor injuries, aqccording to news acccounts. Honey Bucket played a role in cleaning up the crash scene. A worker operating a knuckleboom truck used to set septic tanks, picked up the plane and lifted it over a fence and onto airport property, then flipped is so it could be towed to a hangar, Clarke explained.

The crash damaged about dozen Satellite Industries ADA restrooms. Workers will recycle as many of the parts as they can, Clarke said. The Honey Bucket property is 7.5 acres, and the area where the crash occurred is used for storing up to 500 restrooms. There's usually about a dozen people working at Honey Bucket, But nobody was in that area at the time of the crash.

The bark pile where Howell's plane came to rest is about 50 to 75 feeet. Perforated pipes from a 100,000-gallon septage storage system run into the bark pile to dissipate fumes, Clarke explained.

Plane laying on Bark


Plane being lifted by Boom Truck

IT MUST BE TRUE.. I read it in the tabloids

Article from national magazine "THE WEEK".

A pilot's life was saved when his plane crashed into a field of portable toilets. The unnamed 67 year-old had just taken off from the airport in Puyallup, Wash., when the engine of his Cessna failed. Heading back to the runway. the plane struck a fence and crashed upside down in a field of "Honey Bucket" portable restrooms. "The Honey Buckets kind of cushioned things, said a company official.

LETTER FROM A CUSTOMER TO TOM ROGERS

Complimenting Ross Wichern and Ricky Haulet on recent drainfield repair.

Left to Right: Ross Wichern and Ricky Haulet

Dear Mr. Rogers,

I am so very impressed by the two men who came out to do the drainfield repair.

They work very well together as a team. They didn't stop working until they were finished. They were extremely considerate of meand my plants. They left the area with everything they needed to move things back into ship shape fashion.

I can't say enough about their work ethics and demeanor. They made this repair a very pleasant experience for me.

With many thanks

Alison M. Lilley


LETTER FROM SUPPLIER ABOUT THE RETURN OF THEIR EQUIPMENT


Jarrad Fritz returned rental equipment back to "CRANES 4 RENT". These were the words in the letter they sent expressing their appreciation.

To whom it may concern,

Recently your company has leased an 80 ton cranes 4 Rent on a tie back job located in Seattle. Just as a quick note, we appreciate your business and we were extremely please with your crane operator Jarrad. Our crane was returned to us with absolutely no damages and full of fuel, which is rare. We thank you for this and eagerly look forwad to future engagements between our two companies.

Sincerely,

Kerry Ford, Owner of Cranes 4 Rent

GREAT JOB ! Jarred for taking the time and showing a sense of responsibility for rental equipment.


OUR PEOPLE

Baby, Baby, Baby! We had one more precious baby delivered in June to Jermaine Yeldon and Sabrina Waddell. They named her Aaliyah. That is pretty special. Congratulations!



ATTA BOY

This note came via e-mail from John Murphy of the Lakewood Pentecostal Church to Honey Buckets. He sent a note to Paul Combs complementing our driver (Dan Etue) for Honey Buckets.

Hi Paul,

Just wanted to let you know we got the restroom just fine today. I also wanted to say your driver was very friendly and nice to talk to and work with. He answered all my questions, was very professional and I must say very quick. I mean he unloaded, cleaned, socked, took the check and then was outa there! LOL

Thank you so much and I know we will be coming back to you in the future.

Take care and have a happy and safe 4th.

John Murphy

PS If you are in the area, come by the tent and get some fireworks, we'll take good care of you.

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